Patient Engagement Program
Your experience matters.
We want to hear from the people who matter most — our patients.
At AOMS, we believe healthcare works best when patients are involved in shaping it.
Your experiences, ideas and perspectives can help us understand what we're doing well, where we can do better and what really matters to the people we care for.
Our Patient Engagement Program (PEP) gives patients, carers and members of our community an opportunity to work alongside the AOMS team and have a genuine say in how we plan, improve and deliver our services.
Have your say
Your voice can help shape the way we deliver care.
Share your ideas, experiences and perspectives with us. We want to understand what matters to you and what could make the AOMS experience better.
Share your experience
Your experience is valuable.
You don't need to be a healthcare expert. Your experience as a patient, carer or family member gives you a perspective that we can't get anywhere else.
Help us improve
Together, we can make healthcare better.
Your feedback can contribute to improvements in our services, communication, facilities, policies and the overall patient experience.
Working together to improve healthcare
Our Patient Engagement Program brings patients, carers, community members and the AOMS team together to talk about what matters to our patients.
Patient representatives have an opportunity to contribute to the way we plan, improve and deliver our services, and to help us look at healthcare through the eyes of the people who use it.
We meet at regular intervals throughout the year and discuss a range of topics that can influence the patient experience at AOMS.
It's about working with patients, not simply doing things for them.
Your perspective can make a difference
Patient representatives may contribute to discussions and projects involving:
Patient experience
How we communicate, welcome and support our patients throughout their journey with AOMS.
Our facilities
Helping us consider how our environment feels and works for patients and their families.
Information & communication
Helping us make sure the information we provide is clear, accessible and useful.
Policies & procedures
Reviewing our processes from your perspective and helping us identify opportunities to improve.
Safety & quality
Sharing ideas and perspectives that can help us continually improve the care and services we provide.
New ideas & initiatives
Bringing the patient perspective into new projects, services and changes at AOMS.
Who can be involved?
We're looking for people like you.
You don't need to have healthcare experience or any special qualifications.
We're looking for people who are interested in making healthcare better and are willing to share their experiences, listen to different perspectives and work constructively with our team.
You might be:
a current or former AOMS patient
a parent, carer or family member of an AOMS patient
someone with experience navigating healthcare services
someone who simply wants to contribute to improving the patient experience.
There isn't one “right” patient voice.
We value different experiences, backgrounds and perspectives. Hearing from people with different experiences helps us see our services through different eyes.
What does being involved mean?
Being a Patient Representative doesn't mean you need to have all the answers. It means bringing your perspective to the conversation.
Listen
Hear about what's happening at AOMS and the projects and initiatives we're working on.
Share
Tell us about your experiences, ideas and perspectives.
Question
Ask the questions that help us look at things differently.
Contribute
Work alongside our team to identify opportunities for meaningful improvement.
You don't have to know the answer.
Sometimes the most valuable contribution is simply asking:
“Have you thought about this from the patient's point of view?”
Patient-centred care isn't just something we say.
At AOMS, we are committed to creating a respectful, compassionate and collaborative environment where patients feel heard, valued and empowered.
We believe the needs, preferences and values of our patients should help guide the decisions we make.
Listening to our patients helps us understand what matters most, challenge the way we do things and continually look for ways to provide a better experience.
Our Patient Engagement Program is one of the ways we turn that commitment into action.
Your voice can make a difference.
If you'd like to share your experience, contribute your ideas and help us make AOMS even better, we'd love to hear from you.
You don't need to be an expert.
You just need to be willing to have your say.
