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Complaints Resolution

At AOMS, we are dedicated to providing a compassionate and efficient platform for addressing your healthcare concerns. Our mission is to ensure that every patient receives the highest standard of care, and we understand that sometimes things don’t go as planned. Whether you have experienced issues with medical treatment, communication, billing, or any other aspect of your healthcare experience, our team of experienced professionals is here to listen, investigate, and resolve your complaints with fairness and confidentiality. We are committed to improving healthcare services by taking your feedback seriously and working collaboratively with healthcare providers to implement meaningful changes. Your voice matters, and we are here to help you every step of the way.

Please email us at adelaide@advancedoms.com.au or at 08 8272 7399.

If we have not been able to address your concerns, you can contact The Privacy Commissioner.

Share your experience.

What went well?
What could we have done differently?
Was there something that would have made your experience easier or better?

Whether your feedback is positive, constructive or somewhere in between, we want to hear it.

Help us improve.

All our patients are invited to complete our Patient Satisfaction Survey.

It only takes a few minutes, but your feedback can make a real difference. It helps us recognise the things our team is doing well and identify opportunities to improve our care, services and the experience we provide.

Your feedback helps us learn, grow and do better.

Your experience matters.

At AOMS, we want to hear from you.

Every patient experience is different, and your feedback helps us understand what we're doing well and where we can do better.

We are committed to providing respectful, compassionate and patient-centred care, where your needs, preferences and values are part of the decisions we make.